Our exclusive cover story this month, features global retail giant Carrefour, which is transforming its operations on a massive scale…

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Carrefour City Levallois Crise Sanitaire COVID 19 © Nicolas Gouhier

Welcome to a very special edition of Interface Magazine!

There are few enterprises with a heritage and scale enjoyed by Carrefour. The 63-year-old global grocery and retail giant is undergoing enormous change across its numerous territories and grocery formats, and not before time. Sitting, as it does, at a pivotal moment in its history, Carrefour is facing, and meeting, the challenges of size and legacy as it leverages tech and data to transform into a company ready for the challenges ahead. We caught up with Carrefour’s leadership team across its numerous territories and divisions to find out how it’s transforming its operations on a global scale…

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Carrefour has embraced a widespread ongoing transformation, as the retail landscape experiences monumental shifts in behaviour. And the person Carrefour looked to, to deliver this incredible programme of change, was the then rather youthful 45-year-old Alexandre Bompard who joined the Group as Chairman and CEO in July 2017. Bompard has a proven track record in delivering change having been at the helm of French retail chain Fnac-Darty. Bompard’s “Carrefour 2022” transformation plan “embodies the goal of bringing eating well – healthy, fresh, organic, local food – to within everyone’s reach”, said Bompard upon its launch. “To become the world leader in the food transition for everyone”.

Elsewhere in this issue, we speak to Cesar Augusto Dos Santos, Director of IT and CIO of giant Brazilian Communication Service Provider Claro, regarding its digital transformation at scale, as the company enters an exciting new phase of its evolution. Plus, we have some fascinating and insightful content covering digital transformation, business goals versus business purpose and a guide to new working practices that could change your company overnight!

Enjoy the issue!

Andrew Woods (Editor)

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