This month’s exclusive cover story follows the work of Chad Kalmes, Vice President Technical Operations at PagerDuty, to see how the SaaS digital operations management pioneer is supporting digital transformation across the sectors and around the globe…
PagerDuty is a real-time digital operations company whose platform supports a lot of critical real-time use cases for its customers by sitting at the heart of whatever technology ecosystem that particular customer is using. PagerDuty responds to signals and data from all the different software applications and systems in that environment and helps to proactively and intelligently understand when something is not working appropriately. The platform then helps customers to focus resources in a real-time manner to solve those problems, before they actually become issues or outages. The company is on a dramatic growth curve, with a raft of big-name clients such as Netflix, Peloton, DoorDash and Amex. “I joined PagerDuty about a little over two years ago to help them on that journey of maturing their processes, thinking through what needed to change to make them more successful, and getting them on that path toward public company readiness and ultimately the IPO last year,” he tells us.
Plus, we speak to Alessandro Crisci, Senior VP of IT for Amplifon Americas, who talks digital transformation and how an aging population is more digitally enabled than ever before…
Elsewhere, we catch up with digital guru Paul Bailo, to kick off a trilogy of digital transformation masterclasses. Plus, we list the top five opportunities that COVID-19 has created for the digital banking sector…
Enjoy the issue!
Andrew Woods
Editorial Director
