How Stake Center Locating – the market leaders in high-risk infrastructure and fiber optic network locating – is making a digital transformation journey transitioning its damage prevention expertise from legacy systems to the cloud

Subscribe

“It’s a difficult transition,” concedes Kennedy when contemplating the tech transformation journey towards improved data management at Stake Center Locating.

“Anybody that’s done it, or is in the process of doing it, or even thinking about doing it, realises it’s a hard thing to overcome years, if not decades, of systems and ways of thinking built on premise. Getting that mindset shift right to be able to migrate to the cloud is probably the biggest obstacle to overcome. Getting everybody on the team to share that same vision going forward and rally around what we’re doing is key.”

Transitioning from legacy systems to the cloud

Stake Center Locating is a market leader in the development of high-risk infrastructure and fiber optic locating. Working across the United States – from cable and communication to electricity, gas or large fiber optic networks – it completes over 700,000 locate requests each month.

After hitting 8 million locates in 2021, and with growth of 30% forecast for 2022, Stake Center has embarked on a digital transformation journey led by its CIO David Kennedy.

Consolidating to innovate

A key focus for the IT team has been Stake Center’s ticket management system; here, the first step of the transition away from legacy operational systems has involved consolidating multiple applications into one to make data management more efficient. “Because it’s always easier to migrate a single application,” notes Kennedy.

After initially considering building their own IP, Kennedy opted to leverage the expertise of external partners “to do the basic blocking and tackling of keeping the system up and running 99% of the time”. Adding Stake Center’s own requirements to leverage the application with other damage prevention solutions will provide the best product possible to its customers.

“The upside of involving third-party experts in our transformation is allowing our whole team to be able to focus more on innovation and change,” says Kennedy. “But it needs to be a true partnership that goes beyond the typical client/vendor interaction.”

With two decades of experience in IT leadership roles Kennedy has a proven commitment to continuous improvement to achieve shared goals. “If you don’t measure it, you can’t attain it,” he notes.

“And then you need to implement the daily metrics, tracking and visual management to follow your progress. By outlining and tracking our technology goals we can make sure we improve. Measuring these with KPIs, visual boards and daily stand ups is key for me to check on our progress to further measure success and hold teams accountable to make sure the targets we outline are reached.”

Read the full story here!

Subscribe

Related Stories

AXA: a customer-centric digital transformation

AXA’s customer-centric digital transformation journey is refining the art of the possible to unite business with technology at one of the world’s biggest insurers

XGS: gaining the upper hand in logistics

Flooring supply chain specialist Xpress Global Systems (XGS) is combining existing data with employee experience to deliver technology solutions that form the core of the company’s humanised approach to digital transformation

Howden: a unique, nimble and disruptive insurance broker

How specialist insurance broker Howden is achieving success in Asia by establishing a structured, data-driven, engagement and distribution strategy

Microsoft Azure: future-first financial services in the cloud

How Microsoft is accelerating innovation for sustainable growth by providing specialised cloud solutions supporting financial health for enterprises and their customers

Sodastream is leading the war on plastic waste

SodaStream is leading the fight against plastic pollution, aligning its operational and digital transformation goals with sustainable solutions and products that truly help to preserve our planet

Virtusa empowers businesses to change, disrupt and unlock new value

How Virtusa is driving digital transformation with the pace and passion of a startup delivered with expert execution on a global scale

School District of Oconee County: a lesson in digital transformation

How the School District of Oconee County has transformed the lives of its teachers and students with a five year digital transformation plan

Bossard: making strong conections with IT transformation

How IT is supporting the efforts of the leading provider of fastening and assembly technology to achieve ‘proven productivity’

Embracing the digital future of pharma with Debiopharm

How Debiopharm’s digital transformation journey is ushering in a new era for drug development and clinical trials

We believe in a personal approach

By working closely with our customers at every step of the way we ensure that we capture the dedication, enthusiasm and passion which has driven change within their organisations and inspire others with motivational real-life stories.