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Berufsbildung 2020. Ittigen bei Bern. In June 2020, Interface Magazine published an in-depth feature on telco giant Swisscom's new omni-channel platform β created in conjunction with Accenture β which transformed Swisscom's B2C offering. Accenture delivered the framework for this digital omni-channel platform (DOCP) and, over...
When we think of a Chief Data Officer, a role which has become more commonplace in recent years, our minds go towards customer data and the private sector. After all, when we think of technology in industry, the headlines gravitate towards tales of how technology...
An intense focus on digital transformation, hand-in-hand with customer experience, might not be things one immediately considers when it comes to the cement industry β but for Cementos Pacasmayo, Peru's top player in the market, it's absolutely vital in preparing for the future. Luis Miguel...
Why is procurement and procurement transformation, such a leading topic of discussion for organisations the world over? Itβs no secret that the last 12 months in particular have shone a light on the procurement function and all the ways in which it has allowed many...
What does procurement maturity mean? We often hear it spoken of as we navigate the procurement transformation discourse, but how do we define maturity? Is it through benchmarking against other procurement functions? Is it through our own strategic definitions based on our own KPIs and...
